Newcastle Air Conditioning Reviews

We recently had air conditioning installed by Northern Air Conditioning. They were recommended to us and I'm pleased to say that our experience has been excellent. From the first contact, everything was clear, simple and hassle-free. They took the time to listen to what we needed and even suggested an alternative unit which we hadn’t considered. This ended up making the whole installation much easier than we'd anticipated. Communication throughout the whole process was great and when the original installation date had to be postponed due to bad weather, it was rearranged quickly and without any fuss. On the day of installation. Alan got held up in traffic (due to an earlier accident) which meant he ended up arriving an hour late. These things happen and the delay wasn’t an issue. The most important thing to us was that Alan arrived safely. The reason I mention this is because they did such a good job of communicating with us when it happened. We had a prompt message explaining the delay and that Alan would be there asap. This meant we weren't in the dark, wondering where he was, or whether he was going to show up or not. It seems so simple, but in a world where communication skills are often lacking (or non-existent), the fact that they messaged us so quickly to keep us informed was a big positive. It’s a great example of excellent customer service and we really valued that. Once Alan arrived, we had a brief chat about the unit placement before we left him to it. He worked efficiently and didn’t cause a disruption to our day. When he was finished, he took the time to explain how everything worked before leaving. The a/c unit itself looks great on the wall and fits well in the room, but the quality of the installation work is also outstanding. Alan did such a tidy job and it all looks very smart. He also left the room spotless after he’d finished too which we really appreciated. Northern Air Conditioning have been reliable, professional and genuinely pleasant to deal with. I honestly couldn’t have asked for more. They've given us a stress-free experience from start to finish and I wouldn’t hesitate to recommend them to anyone else.

Could not be happier. From the moment we got the quote to the final installation it was seamless. Some of the friendliest guys I’ve had installing something in our home. They couldn’t do enough, kept the place clean and tidy while keeping us up to date with what was happening. If I had a bigger house I’d be getting more units installed.

Delighted with my recent installation of a unit in the main bedroom. Excellent communication throughout and the fitting team did a very tidy and professional job. No hesitation in recommending Newcastle Air Conditioning.

Exceptional Professionalism and Impeccable Service from Northern Air I recently had the pleasure of engaging the services of Northern Air to install residential air conditioning units throughout my home, and I must say, their professionalism and hard work were truly outstanding. From the initial consultation to the seamless execution, every step of the process was handled with utmost dedication and expertise. What truly impressed me was the friendliness and warm nature of the entire Northern Air team. They were approachable, patient, and took the time to thoroughly understand my needs and preferences. Their genuine commitment to customer satisfaction shone through in every interaction, making the entire experience pleasant and stress-free. The installation itself was nothing short of exemplary. The team arrived promptly, equipped with all the necessary tools and equipment, and executed the project with remarkable efficiency. They meticulously planned every aspect, demonstrating a keen attention to detail that contributed to the flawless end result. I was particularly impressed with their problem-solving abilities, as they anticipated and resolved any challenges that arose during the installation process, ensuring a smooth progression from start to finish. Furthermore, I cannot overstate the level of cleanliness demonstrated by the Northern Air team. They took great care in protecting my home during the installation, leaving no trace of their presence once the job was completed. Their commitment to tidiness and respect for my property truly set them apart from other service providers. In summary, Northern Air deserves nothing less than a 5-star rating for their exceptional service. I wholeheartedly recommend them to anyone seeking reliable and top-notch air conditioning installation services. Their professionalism, hard work, friendliness, clean execution, and problem-solving capabilities make them an outstanding choice. It was an absolute pleasure to work with them, and I am confident that they will continue to impress and satisfy their future customers.

Newcastle Air Conditioning installed a 3.7kW Midea Breezeless E Split AC system for me and the service was excellent. The team based in the North East carried out the work professionally, with a clean and tidy finish. The unit is quiet, efficient, and keeps the room comfortable even on warmer days. Newcastle Air Conditioning showed real attention to detail from start to finish and I’d recommend them to anyone in the North East looking for reliable air conditioning. Fantastic service from start to finish.